Question :
What happens if I fail to top up my SIPnature account balance and the balance is “zero”?
Answer :
When your account balance reaches “zero” or below the minimum credit required, you will find that you will not be able to make outgoing calls. The minimum credit required depends on the destination you wish to call.
However, you will still be able to receive calls. You will need to top up to continue making calls.
Question :
Will SIPnature tell me when my account balance is low?
Answer :
You can view your account balance from your SIPnature softphone.
Hint: Bottom left corner.
Question :
What happens if I still have a balance of RM20 but have failed to top up within the required 90-day Active period ?
Answer :
Each user is given a 90 days Active period upon every credit top up. Once the Active period is over, you will not able to make any outgoing calls even though there are available credit balance. You are given another 90 days grace period to top up your account. Once top up, the top up amount will be added to your available credit balance. If there are no top up activity during the grace period, the Account is considered expired and will be automatically terminated.
Question :
What happens if I do not top up within the account Active Period?
Answer :
Your account will be suspended if you do not top up within the 90 days Account Active Period. When your account is being suspended you will only be able to receive calls. Outgoing calls cannot be made until you top up the account again.
Note : You should top up before your account suspension date to avoid any service interruption.
Question :
What happens if I top up after the 90 day Active Period but before the end of the 180-day Grace Period?
Answer :
If you top up within 90 days of your account active date:
1.Your SIPnature account will be credited with the value of your Top Up Ticket
which will be added to any remaining balance.
2.Your SIPnature account will be reactivated to allow making outgoing calls.
3.Your SIPnature account will remain active for another 90 days from the day you topped up.
If you top up after 90 days of your account active date:
1.Your SIPnature account will be credited with the value of your Top Up Ticket
Question :
What happens if I do not top up during the 90 days Grace Period?
Answer :
If you do not top up by the end of 90 days Grace Period, your SIPnature Prepaid Account and phone number will be cancelled.
Note : It is not possible to re-activate a SIPnature account after the end of the Service Cancellation Date. In order to use SIPnature service again, you will need to register as a new user and buy a new Prepaid kit.
Question :
Will I be notified that I am near the end of the Service Cancellation Date and my SIPnature account is about to be cancelled?
Answer :
No, please email to support@sipnature.com to check when your Grace Period ends in order to avoid the cancellation of your SIPnature account.
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