Question :
What currency will my account be in?
Answer :
Ringgit Malaysia (RM).
Question :
How much will I be charged and calculated for phones calls?
Answer :
It doesn’t matter where you are based, the call rate is based on the destination you are calling. Our rates can be viewed at https://selfcare.sipnature.com.
Note : Billing is by 30 seconds per block so if your call is 45 seconds, you will be billed for 1 minute to that destination.
Question :
What are the charges if I make a call from West Malaysia to East Malaysia?
Answer :
If the call is made through on-net (internet-internet) there will be no charges at all. But if user made a call to offnet which is to mobile (GSM) or fixed-line (PSTN) then certain charges will be calculated.
Question :
Please tell me more about SIPnature Special Rate?
Answer :
Please refer to our call rate table at https://selfcare.sipnature.com
Question :
How long can I talk onNet?
Answer :
User can talk unlimited time to each other on Net as along as the broadband or internet connection is still connected.
Question :
I have RM0.10 left in my account but I cannot make calls. Why is this so?
Answer :
In order to make a call, a minimum of 1 minute worth of airtime is needed depending on the type of call. For example, if your available balance is RM0.10 and you wish to make a call to Australia, you will not be able to as a minimum of RM0.20 is required for that call. RM0.20 is calculated based on a 1 minute call charge.
Question :
Can you explain how the SIPnature call charges are calculated?
Answer :
SIPnature call charges are based on 30 second block.
Question :
How do I view the call charges or my account on SIPnature?
Answer :
Login to Selfcare page from http://www.sipnature.com. Select "Call Log" option. A detailed log of your call is recorded for your reference.
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